Latest CoronaVirus Update


Statement from Denman- 29 April 2020

Thank you to all those who attended the first online course on 15th April 2020. We are glad that you thoroughly enjoyed it and we will certainly return with more online courses in the future.

However, we continue to maintain our closure until 1st July , and as all staff have been placed on furlough, please be advised that during this time we will not be contactable by phone or email and will be unable to process any payments or refunds.

All courses, events and bookings that were scheduled to run until 1st July 2020, have been postponed for alternative dates later in the year, subject to availability. As soon as we resume operations, we will contact those who have bookings during this time if we have not already heard from you.

Our website remains fully functional during this time and courses and events available to book online for the future. Whilst our social media sites will be monitored and have occasional updates, please note that we will not be able to process any requests, including financial transactions.

If you have any urgent queries that are not answered by the FAQs on the Denman website, you can contact the NFWI Membership and Engagement team on membership@nfwi.org.uk However, please note that they will not have access to any information about existing bookings or be able process any requests on behalf of Denman staff.
We have received numerous messages of support for which we are extremely grateful and we look forward to seeing you soon.

Please take care and be safe.

Jeryl Stone
Denman Chair

Anupreet Jeetun
Head of Denman

Frequently asked Questions relating to the Coronavirus Pandemic

 

How can I contact Denman?

As of 9th April we have made the decision to temporarily close Denman. This means that the phone lines will not be answered and emails will not be responded to. We hope, based on government guidelines that we will start to operate again on the 1st July 2020. If you have any urgent queries that are not here, you can contact the NFWI Membership and Engagement team on membership@nfwi.org.uk However, please note that they will not have access to any information about existing bookings or be able process any requests on behalf of Denman staff.

 

I have a course booked between now and the 1st July- what do I do?

You should have been contacted by now to be informed that we have taken the decision to postpone all courses, events and bookings until the 1st July. You have the option to postpone your place to a course later in the year or in 2021 or request a refund.  If you have not been contacted yet, then please email the info@ email address with your choice of what you wish to do. Please note, your email will not be answered before the 1st July due to the decision to temporarily close Denman.

I have a course booked after the 1st July- what do I do?

A decision regarding bookings due to take place after the 1st July will be made in the coming weeks and will be based on government guidelines. Any changes to the proposed date of reopening will be made via our social media pages and website in the first instance. We will, of course, make contact with attendees individually if the decision is made to extend this period, however, this will not take place until July. The health and safety of our staff and visitors is paramount and takes priority.

I am in the high risk category and have been told by the doctor to self-isolate for 12 weeks. My courses falls within this period- what can I do?

If you have been informed by your GP that you have to self-isolate for 12 weeks then we will happily transfer the money that you have paid to a course later on in the year or into 2021. Please contact us when we are re-open to discuss this option.

I want to postpone my place on my course- how can I?

If your course is between now and 1st July

You should have already been contacted by now by a member of staff. If you have not, then we will be in contact with you once we are back up and running after the 1st July. (Based on current guidelines)

If your course is after the 1st July

If you wish to postpone your place on a course that is taking place this summer due to the virus then please email info@ and let us know which course you would like to transfer onto to. We will look at each case accordingly once we are open again.

I want a refund for my course place- how can I do this?

If your course is between now and 1st July

If you haven’t already informed us that you would like a refund then please email info@ and we can arrange for this to happen. Please note that as of the 9th April  we will not be able to apply any refunds or transfers due to the temporarily closure of Denman.  All refunds will be actioned when Denman re opens on the 1st July (based on current guidelines)

If your course is after the 1st July

If you wish to cancel your place on a course that is taking place this summer due to the virus then please email info@ and let us know the details. We will look at each case accordingly. Please be aware that emails will not be replied to until after the 1st July (based on current guidelines)

How can I support Denman at this time?

If you wish to support Denman then you can always donate to our Love Denman campaign. This can be done via cheque or bank transfer, please remember to add ‘Love Denman’ as the bank reference and use these bank details NFWI Re Denman, Sort code: 40-52-40, Account no: 00025299

If you have a course booked with us that we have had to postpone because of the Coronavirus then please do consider postponing your place rather than a refund. There is a significant financial impact on Denman currently and every little helps!

Are you still running courses in 2020?

Yes! Our current plan is to open to visitors from July, however, this may change depending on government advice. We have a full programme of courses and events on our website from July onwards. Bookings are being taken and this can be done directly through our website. For all enquiries regarding meeting rooms/conferences/ family functions and weddings then please email events@denman.org.uk

 

Updated 29 April 2020

 

 


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My Denman

"Thank you to everyone at Denman for making our weekend such a success. We all had an excellent time. All the workshops were good. I went to willow work with Norah and Dance for Fun with Annabel and loved them both. The feedback from the hand bell ringing and glass fusing was great too. The food was delicious and just spending time in such a beautiful place is an absolute tonic. Thank you from the whole group. I am sure we will be back! "

C. Powell

London

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