Frequently Asked Questions
Below you will find answers to the most common questions we are asked. If your question is not on the list, you can contact us directly for help.
Frequently Asked Questions
What is Denman At Home online Courses?
Denman At Home online courses was launched in May 2020, during lockdown. This is our new series of informative, entertaining shared virtual experiences. From cookery and craft courses, history talks, exercise classes to activities for all the family. We have courses to suit all tastes from only £5 per session.
Who can join Denman At Home online Courses?
WI members and non-members alike, irrespective of gender are welcomed to join all Denman At Home online courses.
How do I access Denman At Home online Courses?
Denman At Home online courses are delivered via Zoom which can be accessed via smartphones, laptops, tablets or personal computers as long as you have an internet connection. If you do not have an internet connection, you can still access our ‘Talks’ via telephone by dialling the UK Access number for Zoom and entering the meeting ID and passcode on the dial pad. (Please note that you can only listen but will not be able to view any presentations/slides)
What is Zoom and how do I use it?
Zoom is a video conferencing website/platform/app that we are using to conduct our “Denman at Home” online courses. You do not need a Zoom account to join one of our courses because you will be sent a link as well as the Meeting ID, Passcode and the UK Access number. All you need to do is choose your preferred option to join. In your email confirmation, you will also receive a guide to using Zoom, but this also covered in our FAQs under ‘How do I enter the Zoom meeting?’
How do I book a Denman At Home online course?
All Denman At Home online courses must be booked via the Denman website, https://www.denman.org.uk/
You will also need a Debit/Credit card to make a booking.
What happens after I book a Denman at Home course?
You will receive an email confirmation (please check spam if you can’t see it within 10-15 minutes!) and in this you will see a booking summary, your personal details, the course you have booked on to and then after the green box, you will find the link, meeting ID, passcode and UK access telephone number to the Zoom meeting. If you have never booked a course with Denman before, there will also be an opportunity to set a password for your account – please do this as soon as possible because it will speed up the process later and this will also allow you to view all your bookings. We recommend that you create an account by clicking on ‘set password’ on your confirmation email. You can access your account via the Denman website https://www.denman.org.uk/your-account/ then click on ‘my emails’. Please note that depending on the device you are using the page may appear differently.
How do I find my Booking confirmation?
Please do check your junk/spam folder or run a search for email@example.com
If you have created an account then please access your account via Denman Website https://www.denman.org.uk/your-account/
Once you have logged in, please click on ‘my emails’ section and then click ‘view’ on the confirmation email. Please scroll down to view full email content. Please note that depending on the device you are using the page may appear differently.
How do I join the Zoom Meeting?
- If the link does not work please direct yourself to the Zoom webpage, https://zoom.us/join
- If you are joining a multi-part course please keep the meeting link safe as it will be the same for each session.
- Please ensure that your full name is displayed on your screen which can be done by clicking on the three dots in the top right hand corner.
Included in your booking confirmation email will be a link to the course as well as the meeting ID and passcode. In order to access the course, simply click on the link shortly before the start time. This will direct you to the zoom platform where you will be placed in the waiting room until the tutor is ready to start.
and select ‘Join Meeting’ at the top right of the screen where you can join a meeting by entering the meeting ID and password.
What happens once I enter the Zoom Course?
On entering the meeting you will be muted. This is intended to keep the focus on the tutor, avoid noise interference and maintain a good connection throughout the course.
How do I communicate with the tutor or host when attending a Zoom Course?
If you would like to speak with the tutor before or after the course you may unmute yourself when invited but please remember to re-mute when you have finished speaking. There is also a chat facility on Zoom. This can be used throughout the course, tutors will aim to answer questions posed in the chat, although sometimes the volume of comments is high and understandably this may not always be possible. If you have any Denman at Home related questions or technical issues you can pose these directly to the Denman at Home team by privately messaging the ‘Denman’ host. The chat can also be used to communicate with the host.
Do I need to turn on my camera when attending a Zoom Course?
Upon entering the meeting you will be given the option to have your camera on or off – this is your choice.
How do I adjust the sound when using Zoom?
- Try turning the sound up on your device
- Try turning the sound up on the zoom settings – this can be done by clicking on the small upwards arrow to the right of the microphone symbol in the bottom left of the meeting screen. Then click on Audio Settings and increase the Output Volume on the Speaker settings.
- If you are listening alone you may find using headphones a good way to improve the sound quality.
- Alternatively it is sometimes beneficial to leave the meeting and re-join – a member of the Denman at Home team will be on hand to let you back into the meeting.
The sound will be tested prior to participants entering the meeting, therefore if you have any difficulties with sound these will be linked to your device. There are several ways of improving the sound quality.
How do I turn on/off ‘Subtitles’ on Zoom?
Don’t worry, you have the option to turn On/ Off the subtitles.
At the bottom of the screen you will see a ‘Closed Caption’ icon or ‘CC’ which relates to the subtitles function. If you would like to use this function simply click on the small upwards arrow to the right of the ‘CC’ icon and click to start. Sometimes subtitles start automatically on entering the meeting. If you would like to turn them off you can do so by clicking the small upwards arrow to the right of the ‘CC’ icon and clicking ‘Hide Subtitles’.
Denman at Home uses the best software for live captioning currently on the market however we cannot guarantee this will always be 100% accurate, and from time to time words may be subtitled incorrectly.
Please note the symbol on the top left of the screen stating ‘Live Streaming with Rev.com’ refers to the subtitles function.
If you have problems with your internet connection and find the meeting freezes or drops out you can re-enter the meeting at any time.
If you have any further issues or queries please direct these to: firstname.lastname@example.org
How can I buy a DenmanAtHomeGift Experience e- voucher?
- Please note that this is an e-voucher
- E-vouchers are not exchangeable for cash
- Valid for 90 days from date of purchase
- Valid for a single use
- E-vouchers are non-refundable
Buying a DenmanAtHomegift Experience is the gift that gives access to Denman’s new online adventures from the comfort of your home. DenmanAtHomeGift Experience e-vouchers cost £5/- and are available to purchase via the Denman website, https://denman.bookinglive.com/book/add/p/2776
Terms and conditions apply:
How do I redeem an e-voucher?
All DenmanAtHomeGift Experience e-vouchers start with ‘VOU-‘. Please enter the voucher code in the ‘promotional code box’ and click on ‘apply code’. You will note that the amount payable is zero and please click check out to continue.
How do I view all your online courses?
How do I subscribe to the Denman Newsletter?
You can subscribe to our weekly Newsletter for up to date information on our forthcoming Denman At Home online courses by visiting the Newsletter section on the Denman website https://www.denman.org.uk/newsletter/
I want to organise one of your courses for my group only, is this possible?
Please contact us on email@example.com with the approximate number of participants, the subject matter (and tutor if known) and the date you require. We will do our best to accommodate your requests