Frequently Asked Questions
What we do and how we do it
WI members and non-members alike, irrespective of gender are welcome to join all of our online courses.
Our live online courses are delivered via Zoom which can be accessed on smartphones, laptops, tablets or personal computers as long as you have an internet connection. Book your space via our website and booking system and you will receive a confirmation email including your Zoom code to view live. Some sessions will also include additional resource documents if applicable which will be attached to your confirmation emails. We recommend that you join the live sessions a couple of minutes early to enter the Zoom waiting room prior to the start of the session.
To be directed to our live courses page please use this link:
Zoom is a video conferencing website/platform/app that we are using to deliver our live online courses. You do not need a Zoom account to join one of our courses and you will be sent a link as well as the Meeting ID, Passcode. All you need to do is choose your preferred option to join. If the link is not working, please go directly to the Zoom website
and type in the Meeting ID and Password to join. In your email confirmation, you will also receive an in depth pdf guide called ‘Welcome to Zoom’ to maximise your Zoom experience.
Our access anytime courses can be accessed on smartphones, laptops, tablets or personal computers as long as you have an internet connection. Book your space via our website and booking system and you will receive a confirmation email including either your recording link or a link to one of our e-learning partner platforms to access your course at a time which suits you. Some courses will also include additional resource documents if applicable which will be attached to your confirmation emails.
To be directed to this page please use this link:
Yes, we use the best software available for live captioning currently on the market, however we cannot guarantee this will always be 100% accurate, and from time to time words may be subtitled incorrectly.
Don’t worry, you have the option to turn subtitles on/off via the ‘Closed Caption’ or ‘CC’ icon at the bottom of your screen.
Please note the symbol on the top left of the screen stating ‘Live Streaming with Rev.com’ refers to the subtitles function.
Booking & Purchasing
Use our website to book your place onto one of our many and varied courses on offer. Unless a course is free or you have a gift experience e-voucher, you will need a debit or credit card to make your booking. Unfortunately we do not currently accommodate payments via PayPal, Apple Pay or Google Pay. Bookings must be made via the website and unfortunately we cannot take any payments over the phone. Please email us and request our ‘How to book a course’ pdf if you are struggling to make a booking. To be directed to our homepage please use this link:
Once you have entered your card details to pay for your booking, a pop up will appear prompted by your bank to ensure your payment is safe and verified by you. Depending on your bank, a default option will appear to either authenticate via your banking app, via a text or via a phone call. To override the default option to a preferred option, press the small print ‘change authentication method’ prompt to select your preferred method.
If you do not receive a text or phone call, ensure you have signal. If you authenticate using your banking app, ensure that you return to the booking page to finalise and complete your order. If you have any problems with this stage, please contact your bank directly to ensure everything is working at their end and they have the most up to date information for you on their files or to ensure your payment has not been blocked.
You will receive an email confirmation (please check your junk/spam inbox if you can’t see it within 10-15 minutes) where you will see:
A booking summary including your booking reference number
Your personal details
Details of the course you have booked including relevant links
Additional course details will be attached if applicable. Please note these can sometimes appear at the very bottom of your confirmation email
If this is your first booking a profile will be created for you during your first booking and there will also be an opportunity to set a password for your account – please do this as soon as possible as it will speed up the booking process for future bookings and this will also allow you to view all of your booking information in the ‘My Account’ section of our website. All links can be located under ‘My Emails’ and any additional course documents (if applicable) can be accessed under ‘My Documents’.
To be directed to this page please use this link:
Upon booking you will receive a booking confirmation email. Please keep this email safe as it will include everything you need to participate in the course you have booked.
Please check your junk/spam folder or run a search for noreply@denman.org.uk if you cannot locate this in your email inbox.
If you have a password then you will have an account in our booking system which you can access via the ‘My Account’ section of the website. All links can be located under ‘My Emails’ and any additional course documents (if applicable) can be accessed under ‘My Documents’.
To be directed to this page please use this link:
If you haven’t booked a course with us before, a profile will be created for you during your first booking. There will also be an opportunity to set a password for your account – please do this as soon as possible as it will speed up the booking process later and this will also allow you to view all your bookings in the ‘My Account’ section of the website. All links can be located under ‘My Emails’ and any additional course documents (if applicable) can be accessed under ‘My Documents’. We recommend that you create a password by clicking on ‘set password’ in your initial confirmation email.
We operate with a 72 hour cancellation policy whereby you will receive a full refund for a course booking if we receive a request to refund more than 72 hours before the start of the course. Please contact us directly via email at wilearninghub@nfwi.org.uk to request cancelling your booking to receive a refund. Please note, refunds can take up to 10 working days to return to your bank account.
If you make a booking on a date which is less than 72 hours days before the start date of the course in question, you agree that services can be provided and that your right to cancel will cease.
To read our full cancellation policy, please use this link: https://www.denman.org.uk/faqs/cancellation-policy/
The majority of live courses are recorded so if you cannot attend a live course, the recording link will be sent to you via email from our wilearninghub@nfwi.org.uk email address within 24 hours of a live course taking place and can be viewed for up to 7 days afterwards.
Newsletter & keeping up to date
We do not have a physical brochure for our online courses as we update our website on a regular basis with new courses, however you can subscribe to our weekly newsletter which will let you know what’s coming up for the week or so ahead and you can follow us on Facebook for regular updates. To be directed to sign up to our newsletter please use this link:
or to be redirected to our Facebook page, please use this link:
All of our courses can also be located from the homepage of our website and are broken up into genres ‘live courses’, ‘Access Anytime’ and ‘Study Courses’ to make what you’re searching for as easy as possible. To be directed to our homepage please use this link:
You can search for courses by name or by using a trigger word such as the name of your favourite tutor or something more specific. You can also search through our live courses by date to suit your availability.
You can subscribe to our weekly Newsletter for up to date information on our upcoming online courses, training, events and activities by visiting the Newsletter section on our website and entering your details to subscribe. If you have a new email address, you can just sign up again with your new details. To be directed to sign up to our newsletter please use this link:
We find this happens quite often for people who forward their newsletter email to secondary recipients who may unsubscribe on your behalf without realising. If this has happened, we recommend that you can encourage people who would like to continue receiving the newsletter to sign themselves up by visiting the Newsletter section on our website and entering their details to register. You will also be able to sign back up using this method.
To be directed to sign up to our newsletter please use this link: https://www.denman.org.uk/newsletter/
Please just scroll to the bottom of one our newsletters and press ‘unsubscribe’.
Help & further assistance
You can still access the live course at anytime while it is taking place and the majority of live courses are recorded. A recording link will be sent to you via email from our wilearninghub@nfwi.org.uk email address within 24 hours of it taking place and can be viewed for up to 7 days afterwards.
If your bandwidth is low it can affect your audio and visuals when streaming a live course or recording.
To maximise your bandwidth, you can 1) Try rebooting your router by switching it off and on again. 2) Ensure you are close to your router to enable a stronger WIFI signal or view via a device which is connected directly with an Ethernet cable to your router. 3) Ensure no other programmes are running in the background of your device, eg downloads or several open tabs. 4) Reduce other devices connected to the WIFI, eg ensure no one else is using the internet at the same time as this will dilute the bandwidth. 5) Weather conditions can sometimes temporarily disturb bandwidth levels, as can increased usage in your local area, so it may also just be worth coming back to it later or tomorrow and it will likely settle. 6) Contact Zoom directly
who may also be able to offer further assistance to maximise your Zoom streaming experience.
Upon booking you will receive a booking confirmation email. Please keep this email safe as it will include everything you need to participate in the course you have booked.
Please check your junk/spam folder or run a search for noreply@denman.org.uk if you cannot locate this in your email inbox or check your ‘deleted’ box in case it has been accidentally deleted.
If you have a password then you will have an account in our booking system which you can access via the ‘My Account’ section of the website. All links can be located under ‘My Emails’ and any additional course documents (if applicable) can be accessed under ‘My Documents’.
To be directed to this page please use this link:
If you cannot see anything in ‘My Account’ please check your online banking to ensure a booking was made. If there is no payment it may be that the booking didn’t fully complete when you made it. Alternatively, if a payment has been made, it may be that there was a typo in your email address when making the booking, so please contact wilearninghub@nfwi.org.uk for further assistance.
Please go to ‘My Account’ on our website and press ‘I’ve lost my password’ to prompt a reset password link to be sent to you. If this does not work, please contact wilearninghub@nfwi.org.uk who will be able to supply you with a reset password link.
To be directed to this page please use this link:
This occurs if you have already made a booking for a course as our booking system will not allow a duplicate booking, therefore it will default to attempting to book on behalf of someone else.
Firstly check your previous bookings by signing into ‘My Account’ and looking at ‘My Emails’ to locate which course bookings you have made.
Secondly, check you basket and remove any duplicate bookings that may be in there by pressing the dustbin icon.
Some people find it easier to complete the authentication stage using a second device to ensure they do not lose their booking page. If you are using a smart phone or tablet, you may need to open your app carousel to go back and locate your booking page. If you are making a booking via the newsletter, you may need to reopen your email app to locate your booking page instead of your browser. Unfortunately, if the booking is not completed fully, the booking will not be made and you will need to make your booking again.
Please sign into ‘My Account’ on our website and edit or update your personal details under ‘My Profile’. If this does not work, please contact wilearninghub@nfwi.org.uk who will be able to update your details on your behalf.
To be directed to this page please use this link:
Please contact us at wilearninghub@nfwi.org.uk where we will be able to assist or advise with any other questions or issues you may have.
