Frequently Asked Questions
Browse our responses below, but if your question hasn't been answered, please call or email us.
Frequently Asked Questions
What is included in my course price?
Your course price includes your accommodation, all food while you are with us and your course fees. We also offer a free return shuttle pick up at three stations. Some courses include materials while others are extra.
The Cookery School courses include all ingredients, which will be prepared ahead of time. Lifestyle course costs include travel and ticket prices for visits to stately homes, museums or palaces. Some craft courses have additional materials costs. Please ask at the time of booking.
Can I book bed and breakfast before or after my course?
Yes you can, however this is subject to availability. We will always give priority to residential guests at Denman so we don’t take bed and breakfast bookings until a few weeks before your course start date.
How do I book the free shuttle service?
You can book the shuttle with us by ringing the Guest Services team on 01865 391 991 ext. 1 from 8.30am – 8.30pm Monday to Saturday. Please call us no later than a week before your course commences or we may not be able to ensure your place is confirmed.
We request that you provide us with a mobile telephone number and keep your mobile switched on and to hand throughout your journey.
What times are the free shuttle services?
Oxford Gloucester Green Bus Station
11.30am (one-night courses only) or
3.30pm (For all other courses).
11.15am (for one-night courses only) or
3.45pm (for all other courses).
Didcot Parkway Rail
11.45am (for one-night courses only) or
4pm (for all other courses).
If you prefer to travel outside these times, private taxis are available from the stations, which cost approximately £25 for a single journey.
Can I book an extra lunch or dinner for another person during my stay?
Yes you can. We appreciate at least 24 hours’ notice for extra diners where possible.
How do I join your mailing list?
You can join online, via email email@example.com or phone 01865 391 991 ext. 1. If you have booked a course with us you will have been automatically asked if you want to be on our mailing list.
Can I order a box of brochures for my Federation?
You can order a box of brochures by emailing the marketing department on firstname.lastname@example.org
How do I ask a tutor for more information about a course?
Our reception team are always happy to forward an email onto a tutor or pass your number on for them to call you. Due to data protection laws we cannot give out a tutor address, telephone number or email address.
I have a carer coming with me – how does their accommodation work?
We have two fully accessible bedrooms which are perfect for students who wish to bring a carer with them. The extra charge is £40 per night and this includes accommodation and all meals. This does not include the carer taking part in any courses. Please let us know if a carer will be coming with you when you book.
What time can I arrive to check in?
If you are arriving for a standard 2-4 night residential course we ask guests arrive no earlier than 3pm to check into their rooms. If you are arriving for a day visit we ask guests to arrive for 10am. For 1 night courses arrive at midday for lunch. Your course will start after lunch.
How do I let you know about special room or dietary requirements for my stay?
Denman and their catering company Thomas Franks pride themselves on delivering an excellent customer service for all of our guests. We ask that all guests let us know of any room or dietary requirements before their stay commences. The catering manager will always be happy to discuss any dietary requirements with you when you arrive at Denman.
Can my friend and I be in the same cottage during our stay?
We will always take room requests into consideration, but unfortunately we cannot guarantee that we can meet them. If you need to be in the same cottage for medical reasons please make this clear when you book your course.
Can I choose my bedroom?
The only people who are guaranteed a specific room are Friends of Denman. However if you would like to stay in your Federation room we are always happy to put the request onto your notes and will do our very best to meet your request depending on availability.
What is a Friend of Denman?
Friends of Denman are those who truly love Denman! If you want to see it preserved for your daughters and granddaughters, and would like to reap the benefits of the membership, then call us on 01865 391 991 to join. You will receive a welcome pack, membership card, Denman souvenir gift, dedicated newsletters, 10% off all courses and events, and be able to stay in a residential room of your choice, when you are here. All of this can be yours for £75 per year.
Can I book a non-residential place for my course?
Non-residential bookings are welcome. The cost for these is the advertised price less £15 per night. The non-residential course fees do not include breakfast but do include all other meals, tea and snacks.
My WI would like to organise a day visit – who do I speak to?
Please contact the Marketing and Events team on email@example.com
I’d like more information about a Federation visit to Denman
These visits are organised by your Denman Ambassador for your Federation. We will be very happy to provide the name of your Ambassador, if you call us on 01865 391 991
What is a Denman Day?
Denman Days are sponsored educational events at Denman. They are advertised through the Federations, so contact them for upcoming events. If you are interested in hosting a Denman Day, please contact us on firstname.lastname@example.org
How do I book on to an event?
Denman hosts special one-off events, ranging from cooking demonstrations, literary lunches, riverside cruises and more. You can find more information on the website and in our brochures and you can book online or over the phone.
I need to cancel my course – will I get my deposit back?
We’re sorry that you won’t be visiting us. Please let us know over the telephone or via email at email@example.com (T&C apply). If you are cancelling outside the 7 day cooling off period please be aware that your deposit is non-transferable and non-refundable. Denman will retain the entire course fee if you are cancelling 6 weeks or less before the course starts. Read the full cancellation policy here: https://www.denman.org.uk/faqs/cancellation-policy/
My friend has to cancel her course and I am coming with her – will I be able to transfer?
We do not offer transfers if a friend has had to cancel. Every individual booking is subject to the same terms and conditions.
Will I have to share a room?
All of our rooms are single ensuite unless you have specified that you wish to share with someone.
Do I need to dress for dinner?
Guests are entirely welcome to dress for dinner or not! Denman is very informal and we encourage guests to dress as they feel comfortable.
Denman has cancelled my course – what happens now?
Denman will always offer all students the chance to transfer their money to another course or will refund the original course entirely if requested. You will be contacted if your course is cancelled.
The original tutor for my course has been changed for another one – can I cancel or transfer my course?
Denman reserves the right to change the tutor if needed for a course. We regret that we will not offer any refunds if the course tutor is changed. Please see our T&C for more information.
Can I bring my dog to Denman?
We are very happy to provide a service for those with assistance dogs at Denman, however we regret that we are unable to accept assistance dogs in the Cookery School due to health and safety. Any dogs other than assistance dogs are not allowed on the Denman grounds.
I have a press enquiry, who should I contact?
Please contact the marketing team on firstname.lastname@example.org
What is the Saving Denman Appeal?
Since the news of Denman’s financial position was announced at the ANC in 2015, many members expressed their wishes to raise funds to support the future of the college. A fundraising initiative was brought to the Denman Committee by Wiltshire WI member Christine Hounslow, who is also a Denman Ambassador and Guide. As a result, the board agreed that Christine would lead a team of volunteers to launch the appeal and to encourage members to organise fundraising events or to donate directly. The money raised will only be used for ongoing maintenance of the buildings and grounds after the appeal has closed in March 2018.
The final amount raised during the Saving Denman Appeal was over £660,000 – thank you to those who supported Denman!
Do you issue Denman vouchers?
Yes we do, they come in denominations of £100, £50, £20 and £10.
How can I pay for Denman vouchers?
If you decide to ‘phone us to buy Denman vouchers by bank card, please phone Denman and ask for the Finance Department. They will talk you through all the information they need to process your transaction.
Can I buy Denman vouchers online?
We are updating our website to include this option, but for the time being this option is not available. You can however buy them at the NFWI store: https://wishop.thewi.org.uk/shop2
Are my courses and events insured?
It is the students responsibility to get cover in the off chance that courses and events are cancelled.
What's Denman doing to cut plastic usage?
Denman has managed to cut 90% of it’s plastic use across the college. We encourage students and visitors to bring their own water bottles to help the cause further!