Cancellation Policy

Cancellation Policy

Online Courses

The full cost must be paid on booking. Thereafter the cancellation policy applies.

Cancellation Charges

Additional cancellation charges will be made as follows:

If you cancel your booking within seven days of making the booking, you will be entitled to a full refund, pursuant to the Consumer Protection Regulations. Please note that Denman must receive notification of your wish to cancel in writing by email.

For bookings made by telephone or via our website, the first of these seven days is the day on which the booking was made.

If you make a booking on a date which is less than seven working days before the start date of the course in question, you agree that services can be provided and that your right to cancel will cease.

Denman must receive notification of your wish to cancel within seven days of the cooling off period in writing by email.

The full fee paid will be refunded if it is necessary for Denman to cancel a course.

Change of Content, Tutor or Price

We make every effort to run courses as advertised. However, there may be occasions when we have to change course content, prices and/or tutors. Denman reserves the right to make these changes. In such instances, no reductions or refunds are available and the normal Cancellation Policy applies.


Denman reserves the right to withdraw sale items and prices at any time. All courses on sale are non-refundable, non-transferable and must be paid in full, in advance.

Refusal of Booking whilst attending a Denman Course

Denman reserves the unconditional right to refuse a booking or to debar a person from a course in the event of conduct which in our opinion is likely to cause distress, damage or annoyance to guests, employees, property or to any third party.  Cancellation charges of 100% would apply in these circumstances.

Intellectual Property

Unauthorised sharing, copying and reproduction of the Denman’s online learning content is strictly prohibited and Denman reserve the right to recover; loss of revenue, loss of profits and all other costs (including all legal cost) incurred in the enforcement of this clause.